Returns & Exchanges
At Osmosis, we want you to be completely satisfied with your beauty ritual; if a product does not meet your expectations, you may return it within 30 days of purchase. We offer seamless returns and exchanges to ensure your skin health remains our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the products in their original packaging, ensuring all lids are securely tightened to prevent leakage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided via email, then securely attach it to the exterior of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing